The main challenges of software development outsourcing that companies meet are proper project management and control of deal management overhead. Companies also need a realistic and predictable costing structure, and sound protection of intellectual property rights. In bulSource, we are focused on mitigating all risks associated with your software development in all typical strategic relationship models (see Outsourcing Intelligence).

From typical vendor selection to multi-layer SLAs, Bulsource experts can deliver deep industry know-how for the informed selection of best outsourcing options available. You can leverage provider's performance by using the comprehensive bulSource monitoring infrastructure. A sequenced implementation plan will be developed in order to meet your specific requirements and technological objectives.

Call Centers & More

Companies develop contact centers to provide consistent, high-quality customer service and boost sales. In recent developments, technology and structural approach to customer support service, sales and promotion activities allow for mid-sized and even small companies to benefit from these personalized corporate communication tools.

Bulsource works towards high-quality, customized call and contact services that are focused on customer satisfaction, sustainable business models and improved control. Advanced techniques are used to measure performance and track possible opportunities and threats in customer service and sales. State-of-the-art technology is used to provide impeccable results.

You will benefit from controlled communication environment that is suited to your business and rewards your customers with ease and friendly contact. Specific attention is drawn to detailed coaching to achieve best-of-class conversion rates.

Business Process Outsourcing and Related Services

BPO is usually defined as the delegation of one or more information technology (IT)-intensive business processes to an external provider that, in turn, owns, administers and manages the processes based on defined and measurable performance metrics.

At Bulsource, we specialize in human resources, accounting and document management outsourcing. Again, a central part of the service infrastructure is the risk mitigation early in the development process. Typically, you can start with outsourcing of non-core activities and then, after gaining experience and insight, expand the outsourced functions.

Sustainable strategic advantages of BPO models are also expanded to include additional internal controls such as performance measures, workflow optimization and sustainable cost monitoring.

One of the definite benefits of BPO projects implemented with the assistance of Bulsource is the zero-based approach to IT services outsourcing. This will allow you to realistically evaluate transaction costs and hidden costs of outsourcing, and assess additional opportunities evolving from the application of the BPO model.